FAQ (Frequently Asked Questions)

Products & Craftsmanship

Are these items actually handmade?

Yes! Every piece in our shop is handcrafted by independent artisans in Kenya and across Africa. No assembly lines, no mass factory production. Just genuine talent and traditional techniques.

Why does my item look slightly different from the website photo?

Because human hands made it! Natural variations in wood grain, brass tone, and hand-strung beads mean your item is genuinely one-of-a-kind. These aren't defects; they're proof of authenticity.

How do I care for my brass jewelry?

Brass naturally develops a warm patina over time. If you prefer a high shine, give it a quick polish with a dab of lemon juice and baking soda, or a gentle brass cleaner, and it will sparkle like new.

Shipping & Delivery

How long does shipping take?

We pack and ship orders from our studio in 1 to 3 business days. Standard shipping across the US typically takes 3 to 7 business days to arrive at your door.

Will I have to pay customs fees?

Nope! We handle all importing behind the scenes. The price you see at checkout is the final price—no unexpected delivery fees.

How can I track my package?

As soon as your order ships, we'll email you a tracking link. Click it anytime to follow your package on its way to you.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window from the date your package arrives. Items must be unused and in their original packaging.

How do returns work?

Send an email to mena@zurihandicrafts.com with your order number. We'll send you a return label. Returns for a refund carry a $6 flat-rate label fee, but if you opt for store credit, return shipping is 100% free!